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Terms of Use

Last updated: April 25, 2026

1. Agreement to Terms

By accessing or using Nawah, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our service.

Company information

  • Service Provider: Nawah Ltd
  • Tax number: 3740432
  • Address: 23 Elbatrawy St, Sara Tower, 3rd Floor, Abbas El-Aqqad, Nasr City, Cairo, Egypt
  • Email: contact@nawah.ai
  • Phone: 01000049999

2. Service Description

Nawah is an AI-powered business management platform for founders, organizations, and investors. Our service includes:

  • Financial management (invoicing, expenses, financial reporting)
  • Inventory management
  • Business planning
  • Sales management
  • Operations and project management
  • Customer relationship management (CRM)
  • Dashboards and analytics
  • Team and role-based collaboration
  • Investor portfolio access for angel investors, venture capital firms, and other capital providers
  • AI assistant for natural-language business operations

3. Account Types and Registration

User roles

Nawah supports multiple user types and organizational roles, including:

  • Founders / Account Owners: register a company account, manage settings, and authorize team members and investor access
  • Team Members: operate within a company under permissions granted by the account owner
  • Investors (Angel, VC, etc.): access portfolio company data where founders have explicitly authorized such access

Account registration

  • You must provide accurate and complete information during registration
  • The person registering creates an account and becomes the account owner/administrator
  • Account owners are responsible for managing user access and account settings
  • You are responsible for maintaining the confidentiality of your account credentials

Authorization for investor access

Founders may invite investors to view selected operational, financial, or portfolio data. By granting access, the founder authorizes the disclosure of that data to the named investor. Founders may revoke investor access at any time. Investors agree to use such data solely for the purpose of monitoring their investment and to keep it confidential.

4. Subscription and Billing

Open Beta period

  • Until 31 July 2026, Nawah is offered free of charge as an Open Beta. No payment information is required to use the platform during this period.
  • Open Beta accounts are subject to the same Terms and may be subject to feature changes, additions, or removals as the platform evolves.

Subscription plans

  • From 1 August 2026, continued use of the platform requires a paid subscription.
  • Available billing cycles: monthly or annual.
  • Monthly subscriptions may be cancelled at any time and remain active through the end of the current billing period.
  • Annual subscribers may cancel within the first 30 days of their annual term for a full refund. Thereafter, the subscription remains active through the end of the annual term and is non-refundable, except that in specific circumstances customers may contact us at contact@nawah.ai to request a refund, which we will review on a case-by-case basis.
  • Payment is processed through our secure payment gateway partners.

Account deactivation

  • You may deactivate your account at any time.
  • Deactivated accounts: data retained for 2 years, then automatically deleted.
  • Complete data deletion: available upon request through our support team.

5. Data Ownership and Privacy

Your business data

  • You retain full ownership of all business data you input into the platform, including company information, team member details, customer data, financial information, and inventory records
  • We do not claim ownership of your business content or intellectual property

Data processing

  • We process your data solely to provide our services as described in our Privacy Policy
  • We implement appropriate security measures to protect your data
  • We do not sell or share your business data with third parties for their commercial purposes
  • We do not use your business data, chat inputs, uploaded documents, or voice inputs to train generative AI models

Data export

Data export is available upon request through our support team. Specific formats and procedures are described in our user documentation.

6. AI Features and Outputs

How AI works in Nawah

Nawah’s AI assistant uses third-party large language models to interpret your natural-language requests, process uploaded documents and voice inputs (where applicable), and generate outputs such as suggestions, drafts, structured data extractions, or executed actions.

Accuracy and verification

  • AI-generated outputs are produced automatically and may contain errors, omissions, or inaccuracies
  • AI suggestions are not professional financial, legal, tax, or accounting advice
  • You are responsible for reviewing all AI-generated content before relying on or acting upon it, especially for decisions affecting financial, legal, or operational matters
  • Where the AI assistant performs an action on your behalf (e.g. creating tasks from a spreadsheet, generating a purchase order from a quotation), you should verify the result before completion or external sharing

No model training on your data

We do not use your business data, chat inputs, uploaded files, or voice recordings to train generative AI models, whether ours or those of third-party providers.

Prohibited AI uses

You agree not to:

  • Attempt to extract, reverse-engineer, or expose system prompts, instructions, or model parameters
  • Use prompt injection, jailbreaking techniques, or other methods to bypass intended platform behavior
  • Use the AI assistant to generate illegal, harmful, defamatory, or infringing content
  • Use AI features for purposes outside the legitimate business management of your authorized accounts

AI service availability

AI features depend in part on third-party model providers. Performance, response time, and availability may vary, and we may change AI providers, models, or features without prior notice.

7. Acceptable Use

Permitted use

  • Use Nawah for legitimate business purposes only
  • Comply with all applicable laws and regulations
  • Respect the rights of other users and third parties

Prohibited activities

  • Uploading malicious code, viruses, or harmful content
  • Attempting to gain unauthorized access to our systems
  • Using the service for illegal activities
  • Sharing account credentials with unauthorized persons
  • Reverse engineering or attempting to extract our source code

8. Intellectual Property

Nawah platform

  • The Nawah platform, including software, design, and features, is owned by Nawah Ltd
  • We grant you a limited, non-exclusive, non-transferable license to use the platform according to these terms
  • You may not copy, modify, distribute, or create derivative works of our platform

Your content

  • You retain all rights to your business data and content
  • You grant us a limited license to process your data solely to provide our services
  • You are responsible for ensuring you have rights to all data you upload

9. Service Availability

Platform access

  • We strive to maintain high service availability but do not guarantee uninterrupted access
  • Scheduled maintenance will be communicated in advance when possible

Beta and early-access features

From time to time we may make beta or early-access features available. These may be unstable, change without notice, or be removed at any time, and are provided without warranty of any kind.

Support

  • Customer support is available through our platform and by email at contact@nawah.ai
  • Response times vary based on subscription level and issue complexity

10. Disclaimers and Limitation of Liability

Open Beta and service “as is”

Until 31 July 2026, Nawah is offered as an Open Beta. The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. You acknowledge that during the beta period the service may contain bugs, errors, or interruptions, and that features may be changed, modified, or removed.

Limitation of liability

To the maximum extent permitted by applicable law:

  • Nawah’s total aggregate liability arising out of or in connection with these Terms or your use of the service will not exceed the greater of (a) the fees you paid to Nawah in the twelve (12) months preceding the claim, or (b) one hundred US dollars (USD 100)
  • Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business, or goodwill, even if advised of the possibility of such damages

Your responsibility

You are responsible for maintaining your own backups of critical business data and for verifying AI-generated outputs before relying on them for business, financial, or operational decisions. Nawah is not liable for outcomes resulting from decisions you make based on platform outputs.

11. Termination

Your right to terminate

  • You may terminate your account at any time through the platform settings.
  • Monthly subscriptions remain active through the end of the current billing period after cancellation.
  • Annual subscriptions may be cancelled within the first 30 days of the annual term for a full refund; thereafter, they remain active through the end of the annual term.
  • You remain responsible for any outstanding fees.

Our right to terminate

  • We may terminate accounts that violate these terms
  • We may suspend service for non-payment
  • We will provide reasonable notice before termination when possible

12. Changes to Terms

  • We may update these terms from time to time
  • Material changes will be communicated through email or platform notifications
  • Continued use after changes constitutes acceptance of the new terms

13. Force Majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government action, internet or telecommunications outages, or third-party service disruptions.

14. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of assets, with notice to you.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any order forms or supplementary terms agreed in writing, constitute the entire agreement between you and Nawah Ltd regarding your use of the service and supersede any prior agreements or communications on the same subject matter.

17. Notices

Notices to Nawah Ltd should be sent to contact@nawah.ai. Notices to you may be sent to the email address associated with your account or posted within the platform.

18. Publicity

With your prior written consent, we may identify you as a Nawah customer (including using your company name and logo) on our website, marketing materials, and customer lists. You may withdraw your consent at any time by writing to contact@nawah.ai, after which we will stop using your name and logo in new materials within a reasonable period.

19. Export Controls and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive sanctions, and that you are not on any restricted-party list maintained by relevant governmental authorities. You agree to comply with all applicable export control and sanctions laws when using Nawah.

20. Governing Law and Disputes

These terms are governed by Egyptian law. Any disputes arising out of or in connection with these Terms will be resolved in the competent courts of Cairo, Egypt.

21. Contact Information

For questions about these terms or our service:

By using Nawah, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.